客戶
服務管理

客戶服務存在可以輕鬆地建立或破壞企業的聲譽。 透過 RUM Work,利用人工智能可以幫你計算客人情緒指數,從而提升整體客服質素。

Customer Service hero

連接全方案渠通渠道

Maximize connected customer experiences

RumWork is able to seamlessly integrate systems and leverage opportunities with less effort by automatically displaying products and promotional events

Team Management

Organize your teams much more efficiently

Improve the efficiency of your work by using the latest and most innovative tools which are made by RumWork.

Agent Assignment

Agent Assignment

Quickly find and assign agents

Save time and effort by automating the task of assigning employees to new jobs and adding more agility to your business

Review Agent Performance

Review your service agent's performance instantly

We provide an easy to use dashboard for management enabling them to see their agents through a variety of performance metrics.

Review Agent Performance
Ticketing Management

Ticketing Management

With ease, mark off your tickets

With the fantastic ticket management solution, you can streamline your customer support depending on your company’s departments.