for RUM Work
We also hold data, including personal information, that you submit, upload, transmit or display using the Services (“Customer Data“) and we store this data solely in order to provide the Services. The terms relating to our storage and processing of Customer Data are set out in the Terms of Service and the Data Processing and Security Addendum (particularly in respect of personal data contained within the Customer Data (“Customer Personal Data”)). You are the data controller of Customer Personal Data and questions about data handling processes from your end customers or third parties regarding Customer Personal Data should in the first instance be addressed to you. At all times, we act as a service provider to you, and process data on your behalf. You can extract your Customer Data at any time.
The Types of Personal Information We Collect and Process
We will collect and use the following information about you:
Information you give us. You may give us information about you by making an enquiry about our Services, using our Services or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register for our Services (or for business customer, act as the company’s business representative to register for Services), such as your name, username, email address, credit card information, telephone number and other information that helps us register you to use our Services.
Automatic Information. We automatically collect certain information from you when you use our Services through the RUM Work web portal, including IP address, User Agent and Device ID, and information regarding your use of our Services such as our log of your visits, site access requests, uploads and downloads.
Information that we obtain from a third party. RUM Workmay, at times, allow administrators of the user account to determine access rights. In doing so, the administrator of your Services (which might be you) can include the email addresses of other persons who are to be given access to the Services under that account. If you are the administrator of the account, you acknowledge and undertake to us that you have the consent of the individual concerned to provide their email address for this purpose.We also collect and store your information each time you interact with RUM Work, for example, when you communicate with us by email, activate new Services, or complete forms on our website. We also store information about the Services you purchase, such as the type of services or product you purchased, date of purchase, and information relating to any support issue.
How We Use Your Personal Information
We will use the information in the following ways and in accordance with the following legal bases:
How We Share and Store Your Personal Information
We may share your personal information with selected third parties in and outside your country, including:
Third Parties where we use a third party service to: (a) process payments; (b) fulfil orders for Services; (c) provide customer support; (d) send service notification; or (e) provide other services, support, features or functionality as part of the Services.
About Google APIs
RUM Work use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. For more information about the Limited Use disclosure requirements, see Could you explain the Limited Use requirements from the Google API Services User Data Policy?
Law enforcement agencies, public authorities or other judicial bodies and organisations.
We disclose information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:comply with a legal obligation, process or request;enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof;detect, prevent or otherwise address security, fraud or technical issues; orprotect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction); and
We will disclose information to a third party in the event that we sell or buy any business or undergo a merger, in which case we will disclose your data to the prospective buyer of such business if your data is one of the transferred business asset. We will also disclose information to a third party if we sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.
Third Party Links and Services
The Security of Your Personal Information
We use commercially reasonable endeavors to protect the personal data that you provide to us. We also employ several security techniques for transmission of personal data in registration information and payment information and the adoption of identity, credential and access management measures for transmission of such personal data to prevent security breaches and unauthorized access of personal data. We limit access to your personal data and other data to people who need access to such data for their work.Nevertheless, no data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal data, we cannot guarantee the security of any personal data you transmit to us and you do so at your own risk. We cannot and do not guarantee security in connection with your use of our Services.
We retain your personal data as long as you have an account with us, as needed to provide services or products to you, to resolve disputes, to serve the purpose of research and statistical analysis or as required or permitted by applicable laws, such as tax and accounting laws.Personal information, which has fulfilled the purpose for which it was collected or used, and has reached the period of time during which personal information was to be possessed, will be destroyed in an irreversible way. Personal information stored in electronic files will be deleted safely in an irreversible manner by using technical methods, and printed information will be destroyed by shredding or incinerating such information.
Your RightsThis section (“Your Rights”) applies to users who are located in the European Economic Area, Japan, Korea and Macau Special Administrative Region.
You have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances as set out in more detail below. We also set out how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights. We must respond to a request by you to exercise those rights without undue delay and at least within one month (although this may be extended by a further two months in certain circumstances) unless otherwise permitted by the applicable legislation.
Access, Correction & Deletion
You can access, correct and delete some of your data in the account portal at any time. If you believe there is any other personal information we process about you, or you are unable to correct or delete inaccurate information, you can make a request to us.Please note, however, that we may retain personal information if there are valid grounds under data protection laws for us to do so (e.g., for the defence of legal claims or freedom of expression) but we will let you know if that is the case.
Restriction of Processing to Storage Only
You have a right to require us to stop processing your personal information that we hold, other than for storage purposes, in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (e.g., for the defence of legal claims or for another’s protection).
You have the right to receive a copy of certain personal information we collect from you in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. The relevant personal information is information you provided for the purposes of performing our contract with you (for example, your mobile number, email address, or transaction data).
You have the right to object to our processing of your personal information under certain circumstances (such as where that information is used with your consent, for example for marketing or profiling).
Communications from Us
If you have opted-in to the receipt of direct marketing from us, we may send you news and offers from time to time, for example; to reserve you a place on our events or webinars. You can opt-out anytime by contacting us at: email@example.com.We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend the Services for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.
Contact & Complaints
In the event that you wish to make a complaint about how we process your personal information, please contact our CEO in the first instance at firstname.lastname@example.org and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.
Terms of Service, Updates & Changes